Frequently Asked Questions

Pre-Order:

Products that have a cost of "$0.00" have not been sold to customers yet, they are simply there to notify customers that we will carry this product.

When do pre-orders release on the website?

Products that are in high demand will be released on the website closer to release date (typically 1-2 weeks before release) to ensure we do not oversell and do not disappoint any of our customers.

Please follow our social media pages to be notified when pre-orders open.

Order has both IN-STOCK items and PRE-ORDER items. How will it ship?

We will only ship your order once all the items in your order have arrived. If you want separate shipment, there will be additional fees. Please contact us via flaringlairhelp@gmail.com and have provide us your order number.

The date of some Pre-Order items is late…what’s going on?

The RELEASE DATE we tag on products is the date given to us by the product manufacturers. Sometimes items are late in production. Watch the website for updates or follow our social media to keep up with the news if there is a delay with products.

How long will it take for my order to reach me?

We typically pack and ship items 3-5 days after we received your order. After that, it depends on your location. We ship from Ontario, so shipping time varies. Pre-Order items will only ship once they are released.

Can I return my order?

Unfortunately all products are final sale, unless there is an error in your order then please contact us via email flaringlairhelp@gmail.com