Frequently Asked Questions

Orders & Shipping

Ordering Online

How much does shipping cost?

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We offer free shipping on all orders over $300 CAD (Ontario & Quebec) and $350 CAD for all other provinces, before tax. Orders under these thresholds are charged a flat shipping rate at checkout based on your location.

How fast do you ship?

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Orders placed before 2PM EST ship same day. Orders placed after 2PM EST ship the next business day. Once shipped, delivery typically takes 1–5 business days depending on your location within Canada.

Do you ship outside of Canada?

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Currently we ship within Canada only. We do not offer international shipping at this time. If you're outside Canada, feel free to contact us and we'll see what we can do.

Will I get a tracking number?

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Yes — once your order ships you'll receive an email with a tracking number so you can follow your package every step of the way.

My order hasn't arrived — what do I do?

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First check your tracking number for updates. If your package appears stuck or lost, contact us and we'll investigate with the carrier. We take care of our customers and will work with you to resolve any shipping issues.

Can I change or cancel my order after placing it?

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If your order hasn't shipped yet, contact us immediately and we'll do our best to accommodate changes or cancellations. Once an order has shipped it cannot be cancelled — please refer to our Refund Policy for returns.

Products

Product Questions

Is all your product authentic and sealed?

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100% yes. We are an authorized Canadian retailer sourcing directly from licensed distributors. All sealed product is authentic, factory sealed, and untampered. We never sell resealed, weighted, or searched product.

What TCGs do you carry?

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We carry Pokémon TCG (English & Japanese), One Piece TCG, Weiss Schwarz, Riftbound, and a range of card supplies including sleeves, binders, and storage solutions.

Do you sell singles?

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Yes — we do sell singles, but in store only. Our online store focuses exclusively on sealed product. Visit us at 670 Hwy 7 E, Unit 62, Richmond Hill to browse our singles selection in person.

A product I want is out of stock — will it be restocked?

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We restock regularly! The best way to stay on top of restocks is to join our Discord where we post restock alerts first. You can also follow us on Instagram and Facebook for updates.

Pre-Orders

Pre-Order FAQ

How do pre-orders work?

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When you place a pre-order, your card is charged immediately to secure your allocation. You'll be notified when it's ready to ship or pick up. If a product is showing $0.00 on our website, that means pre-orders have not opened up for that product yet — check back soon or join our Discord to be notified the moment they go live.

Can I cancel a pre-order?

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Yes — pre-orders can be cancelled. Please note that a 10% restocking fee applies to all pre-order cancellations. Please contact us to process your cancellation.

What if my pre-order gets cut or reduced?

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We do not oversell pre-orders. We only list as much inventory as we are allocated by our distributors, so your order is always guaranteed. You'll never be left without a product you pre-ordered with us.

When will my pre-order ship?

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Pre-orders ship as soon as the product arrives at our store — typically on or around the official release date. We ship pre-orders out same day or next day after receiving stock. You'll get a tracking email as soon as it's on its way.

In-Store & Pickup

Visiting Us

Where are you located?

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We're located at 670 Highway 7 East, Unit 62, Richmond Hill, Ontario — inside the Shoppes of the Parkway. There's free parking available in the plaza.

What are your store hours?

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We're open Monday through Sunday, 12:00 PM – 8:00 PM. Hours may vary on holidays — follow us on Instagram or join our Discord for any schedule changes.

Can I pick up my online order in store?

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Yes! Select local pickup at checkout and your order will be ready for pickup same day during store hours. You'll receive a notification when it's ready. Pickup is free and a great way to get your products immediately.

Do you hold products for in-store pickup?

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We hold your order indefinitely — there's no time limit on in-store pickup orders. Come grab it whenever works for you!

Grading

PSA & Beckett Grading

Do you offer PSA and Beckett grading?

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Yes! We offer both PSA and Beckett (BGS) grading submissions. Drop your cards off in store and we handle everything — packaging, shipping to the grading company, and returning your slabbed cards to you. See our full Grading Services page for pricing and turnaround times.

Is shipping and insurance included in the grading price?

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Yes — fully included. All grading prices include round-trip shipping from our store to the grading company and back, plus full shipping insurance on every package.

When do you send grading submissions?

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We batch and send all grading submissions at the end of every month. Drop your cards off before the last day of the month to be included in that batch.

Do my cards need to be in semi-rigids?

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Yes — cards must be submitted in semi-rigid card holders. If your cards aren't in semi-rigids, we can supply them for an upcharge of $0.25 per card.

Returns & Refunds

Our Return Policy

Can I return a product?

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All sealed Pokémon and One Piece product is final sale — we do not accept returns or exchanges on sealed product. Please ensure you are ordering the correct item before completing your purchase. If you have any questions about a product before buying, feel free to contact us.

My order arrived damaged — what do I do?

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We're sorry to hear that! Please contact us within 48 hours of receiving your order with your order number and clear photos of the damage. We'll review your case and get back to you as soon as possible to work something out.

I received the wrong item — what do I do?

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We apologize for the mix-up! Please contact us with your order number and a photo of what you received and we'll get back to you within 24 hours to look into the situation and find the best path forward.

How long do refunds take?

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Once a return is approved, refunds are processed within 3–5 business days back to your original payment method. Processing times may vary depending on your bank or card provider.