When will my order be shipped?
Please allow 3-7 business days for processing and shipment. Our business days are Monday through Friday. Please do not message us asking when your order will ship if this amount of time has not elapsed.
When will my order arrive?
Please allow up to 5 weeks for tracked orders for delivery. This is a delay issue on the shipping carrier's side, not ours.
Shipping with Letter Mail.
Please note, when choosing "Letter Mail" as your shipping options, we take ZERO responsibility for lost, damaged, or stolen packages. We do our best to package and to secure each and every order that leaves our store, but unfortunate events do occur. If you are worried about this, we recommend to use our Standard shipping option with tracking.
WE WILL NOT BE LIABLE FOR ANY ORDERS SHIPPED WITH LETTER MAIL.
What courier do you use?
We currently use Canada Post (CP) and United Parcel Service (UPS).
We select which ever is the most cost efficient for us and for you.
I.e CP charges $14 for a delivery time of 2-4 business days while UPS may charge $16 for a delivery time of 1-2 business days, if the shipping was paid by you, than we would choose UPS. If you qualified for free shipping, than we would select CP.